Effective Date: 23/08/2024 - 23th of August 2024
Privacy Policy for Velvox Gamehosting
Introduction
Welcome to Velvox Gamehosting ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal data we collect, how we use and protect that data, and your rights regarding your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This policy applies to all users of our services, including our website, game hosting services, and any associated products or services (collectively, "Services").
Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Data Controller
Velvox Gamehosting is the data controller responsible for your personal data. As the data controller, we determine the purposes and means of processing your personal data.
2. Personal Data We Collect
We only collect and process personal data that is required by law or essential for providing our Services. The types of personal data we collect include:
2.1 Information You Provide to Us
- Account Information: When you register for an account, we collect your first name, last name, phone number, email address, and place of residence. If you are registering on behalf of a company, we may also collect your company name and related contact details.
- Billing Information: If you purchase any of our paid services, we collect your billing details such as payment card information and billing address.
2.2 Information We Collect Automatically
- Log Data: We collect information that your browser sends whenever you visit our website, including your IP address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, and the time spent on those pages.
2.3 Information from Third Parties
We use Google reCAPTCHA v2 on our website to protect against spam and abuse. This service may collect information about you, such as your IP address and your interactions with our website, to determine whether you are a human or a bot. Please refer to Google's Privacy Policy for more information on how Google collects and processes data.
For more information on how we use cookies, please review our Cookie Policy.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
3.1 To Provide and Improve Our Services
- Account Management: To create and manage your account and provide access to our Services.
- Billing and Payments: To process your transactions and manage billing in compliance with legal requirements.
3.2 Communication
- Customer Support: To provide customer support and respond to your inquiries.
- Service Notifications: To send you updates, security alerts, and other important information related to your account and the Services.
3.3 Legal Compliance and Security
- Legal Obligations: To comply with our legal obligations, such as tax laws and regulatory requirements.
- Fraud Prevention: To detect, prevent, and address fraudulent activities, security breaches, and other potentially harmful activities.
- Enforcement of Terms: To enforce our Terms of Service and other legal agreements.
4. Legal Basis for Processing Personal Data
We process your personal data on the following legal bases:
- Legal Obligations: The processing is necessary to comply with our legal obligations, such as maintaining accurate records for tax and regulatory purposes.
- Performance of a Contract: The processing is necessary for the performance of a contract to which you are a party, such as providing our Services or processing payments.
- Legitimate Interests: The processing is necessary for our legitimate interests, such as ensuring the security of our Services and preventing fraud, provided that these interests are not overridden by your rights and interests.
5. Sharing Your Personal Data
We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:
5.1 Service Providers
We may share your personal data with third-party service providers who assist us in operating our Services, such as payment processors and customer support platforms. These service providers are contractually obligated to protect your data and only use it for the purposes we specify.
5.2 Legal Requirements
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
5.4 Consent
We may share your personal data with third parties when you have given us your explicit consent to do so.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, or accounting requirements. When we no longer need to use your personal data, we will securely delete or anonymize it.
6.1 Account Information
We retain your account information for as long as your account is active or as needed to provide you with our Services. If you choose to delete your account, we will delete your personal data within a reasonable timeframe, except where we need to retain it for legal or operational reasons.
6.2 Billing Information
We retain billing information for the duration required by tax and financial regulations, typically between seven to ten years.
6.3 Communication Data
We retain communications data, such as emails or support tickets, for as long as necessary to provide you with support and improve our Services.
7. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and secure data storage.
However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
8.1 Right to Access
You have the right to request access to the personal data we hold about you, including information about how we use and share your data.
8.2 Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
8.3 Right to Erasure
You have the right to request the deletion of your personal data, subject to certain legal obligations that may require us to retain it.
8.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as if you contest the accuracy of the data or object to its processing.
8.5 Right to Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller where technically feasible.
8.6 Right to Object
You have the right to object to the processing of your personal data where the processing is based on our legitimate interests.
8.7 Right to Withdraw Consent
Where you have provided consent for the processing of your personal data, you have the right to withdraw your consent at any time.
8.8 Right to Lodge a Complaint
If you believe that we have violated your privacy rights, you have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State where you live, work, or where the alleged infringement took place.
9. International Data Transfers
Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) that may not have data protection laws equivalent to those in your country of residence. When we transfer your data outside the EEA, we take steps to ensure that appropriate safeguards are in place to protect your personal data, including the use of Standard Contractual Clauses approved by the European Commission or other lawful mechanisms.
10. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We strongly advise you to review their privacy policy to understand how they collect and process your data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Velvox Gamehosting
Email: support@velvox.net
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